Position Summary:
As a Teller, you are the frontline banking professional responsible for handling customer transactions and providing basic financial services. You will demonstrate high accuracy in all transactions and build and maintain strong customer relationships by recognizing opportunities and making referrals. You should be knowledgeable about all Bank products and services to maximize account relationships with both new and existing customers. This role requires effective communication with customers in person, through the drive-thru, and over the phone. The schedule for this position is Monday to Friday, 8:00 am - 5:00 pm, with rotating Saturdays from 9:00 am - 12:00 pm.
In addition, our FIRST Values apply to all teammates without exception.
FIRST Values
- Family – We support, trust, and respect each other, our customers, and our shareholders.
- Independence & Innovation – We embrace change as vital to our success.
- Relationships – We build relationships that are based on strong character, mutual loyalty, trust, and respect.
- Stewardship – We take care of ourselves so we can take care of others.
- Teamwork – We help each other grow and succeed.
Who we are:
The First National Bank in Sioux Falls began its long-term commitment to the Sioux Falls area in 1885. The oldest bank in Sioux Falls owes its longevity to a combination of service, stability, innovation, and family involvement. Over the past 135 years, The First National Bank in Sioux Falls has worked diligently to promote the growth and vitality of our city and the surrounding area. The Bank strives to continually be recognized as a community leader by reinvesting financial resources back into the communities it serves and encouraging active employee involvement in community volunteer organizations.
The First National Bank Way, which is a blend of our Mission Statement and FIRST Values, serves as the foundation of our culture. It is a gift that has been passed down to us and is the legacy that we will protect and preserve. Nothing is more important to us – it is the cornerstone of our success.
Our culture is driven by integrity, service, and strong values; nothing has shaped it more than our FIRST Values.
Our FIRST Values are not just words; they are truly felt by our employees, customers, shareholders, and communities. They tell us who we are as a business and guide our behaviors and decisions as we move forward and build successful relationships.
Although banking has evolved over the years, our mission and values have not and will not change.
What will you do:
Accountabilities
Sales & Service
Execute the Sales and Service program of the department when working with customers.
- Provide friendly and helpful customer service by addressing inquiries, resolving issues, and promoting a positive banking experience for every customer.
- Engage with customers by asking questions and utilizing active listening skills to fully understand customer needs.
- Process customer transactions, including deposits, withdrawals, check cashing, and fund transfers, cashier’s checks and change orders, accurately and efficiently. Assist customers with Safe Deposit Box access.
- Maintain and balance cash drawers, ensuring that they have the correct amount of currency and coins at all times.
- Develop and maintain a working knowledge and understanding of the bank’s products and services to assist customers with their inquiries and cross-sell when appropriate.
- Efficiently utilize banking software and computer systems for processing transactions and accessing customer account information.
- Develop an understanding of how their role fits in to the strategic plan of the bank and their department.
- Strive to meet goals that have been set for them and for their overall team.
- Represent the bank in a positive manner in their community and encourages prospects to become customers.
- Deliver world class customer service by exceeding customer's expectations and building brand loyalty.
Quality
Follow guidelines, policies, and procedures of the bank to keep errors to a minimum.
- Complete all financial transactions accurately and efficiently.
- Ensure all transaction records and paperwork are accurately completed and comply with banking regulations, internal policies, and procedures.
- Follow security procedures to protect bank assets, customer information, and maintain a secure banking environment.
- Exceptions are well thought out and documented with proper approval.
- Errors are identified quickly and remedied efficiently when they occur.
- Reconcile cash drawer and balance all transactions as part of end of day processing.
- Prevent fraud by following policy and procedure and by using good judgement and discernment to identify suspicious or altered negotiable instruments.
- Use solid judgement when making decisions and keeps the bank's policies, procedures, and reputation in mind.
- Ensure compliance with applicable banking regulations and security measures.
- Ability to uphold strict confidentiality policy.
Branch Specific Tasks
- Vault Teller operations.
- Process Credit card payments.
- Process Saving’s Bond Redemptions.
- Other duties as assigned.
Qualifications
High school diploma required. Relevant work experience or a combination of education/experience that would enable incumbent to meet accountabilities and required competencies of the position. Cash-handling, sales and service experience preferred.
Skills and Abilities
What’s in it for you?
- Health Insurance
- Dental & Vision Insurance
- Profit Sharing
- Paid Vacation & Holidays
- Company paid short and long term disability
- Tuition Reimbursement Program
- Employee Banking Perks
- Community Volunteer time
- And More!
