Position Summary:
As a Teller, you play an integral role in the customer experience at the bank. You provide more than a transaction; you have the opportunity every day to build successful relationships with our customers and with your team. We care about our customers’ personal and professional success and our goal is to make their financial lives easier and better. Our Tellers help our customers along that financial journey by recognizing opportunities that can maximize their success and helping suggest excellent products and services to achieve their goals.
In addition, our FIRST Values apply to all teammates without exception.
FIRST Values
- Family – We support, trust, and respect each other, our customers, and our shareholders.
- Independence & Innovation – We embrace change as vital to our success.
- Relationships – We build relationships that are based on strong character, mutual loyalty, trust, and respect.
- Stewardship – We take care of ourselves so we can take care of others.
- Teamwork – We help each other grow and succeed.
Who we are:
The First National Bank in Sioux Falls began its long-term commitment to the Sioux Falls area in 1885. The oldest bank in Sioux Falls owes its longevity to a combination of service, stability, innovation, and family involvement. Over the past 135 years, The First National Bank in Sioux Falls has worked diligently to promote the growth and vitality of our city and the surrounding area. The Bank strives to continually be recognized as a community leader by reinvesting financial resources back into the communities it serves and encouraging active employee involvement in community volunteer organizations.
The First National Bank Way, which is a blend of our Mission Statement and FIRST Values, serves as the foundation of our culture. It is a gift that has been passed down to us and is the legacy that we will protect and preserve. Nothing is more important to us – it is the cornerstone of our success.
Our culture is driven by integrity, service, and strong values; nothing has shaped it more than our FIRST Values.
Our FIRST Values are not just words; they are truly felt by our employees, customers, shareholders, and communities. They tell us who we are as a business and guide our behaviors and decisions as we move forward and build successful relationships.
Although banking has evolved over the years, our mission and values have not and will not change.
What will you do:
Accountabilities
Sales & Service
Execute the Sales and Service program of the department when working with customers.
- Ask questions to open up conversation and uncover solutions and opportunities.
- Fully understand the products and services that are applicable to their role and recommends those products to our customers when appropriate.
- Cross-sell and make referrals when they see the opportunity to better serve our customers. Responsible for the growth of their assigned portfolio and that of their direct reports (if applicable).
- Represent the bank in a positive manner in their community and encourages prospects to become customers.
- Know how their role fits in to the strategic plan of the bank and their department.
- Strive to meet goals that have been set for them and for their overall team.
- Understand that their role includes delivering world class customer service by exceeding customer's expectations and building brand loyalty.
- Greet and acknowledge each customer.
- Answer and direct phone calls.
- Listen for cues to identify customer needs.
- Provide information on products and services and refer customers to appropriate areas of the bank.
- Provide excellent customer service.
- Stay up to date on the products and services available from the bank.
Quality
Follow guidelines, policies and procedures of the bank to keep errors to a minimum.
- Errors are identified quickly and remedied efficiently when they occur.
- Use solid judgement when making decisions and keeps the bank's policies, procedures and reputation in mind.
- Exceptions are well thought out and documented with proper approval.
- Complete all financial transactions accurately and efficiently.
- Prepare cashier’s checks and change orders.
- Reconcile cash drawer and balance all transactions as part of end of day processing.
- Prevent fraud by following policy and procedure and by using good judgement and discernment to identify suspicious or altered negotiable instruments.
- Assist customers with Safe Deposit Box access.
- Ensure compliance with applicable banking regulations and security measures.
- Ability to uphold strict confidentiality policy.
Qualifications
High school diploma required. Relevant work experience or a combination of education/experience that would enable incumbent to meet accountabilities and required competencies of the position. Cash-handling, sales and service experience preferred.
Skills and Abilities
What’s in it for you?
- Health Insurance
- Dental & Vision Insurance
- Profit Sharing
- Paid Vacation & Holidays
- Company paid short and long term disability
- Tuition Reimbursement Program
- Employee Banking Perks
- Community Volunteer time
- And More!
