Internship Summary:

As a Teller Intern, you play an integral role in the customer experience at the bank. You provide more than a transaction; you have the opportunity every day to build successful relationships with our customers and with your team. We care about our customers’ personal and professional success and our goal is to make their financial lives easier and better. Our Tellers help customers along that financial journey by recognizing opportunities that can maximize their success and helping suggest excellent products and services to achieve their goals. As a Teller Intern you will have the opportunity to support various branches as needed and gain exposure to other business areas within the bank.

Hours are flexible based on your availability/school schedule.

In addition, our FIRST Values apply to all teammates without exception.

FIRST Values

• Family – We support, trust, and respect each other, our customers, and our shareholders.
• Independence & Innovation – We embrace change as vital to our success.
• Relationships – We build relationships that are based on strong character, mutual loyalty, trust, and respect.
• Stewardship – We take care of ourselves so we can take care of others.
• Teamwork – We help each other grow and succeed.

Who we are:

The First National Bank in Sioux Falls began its long-term commitment to the Sioux Falls area in 1885. The oldest bank in Sioux Falls owes its longevity to a combination of service, stability, innovation, and family involvement. Over the past 135 years, The First National Bank in Sioux Falls has worked diligently to promote the growth and vitality of our city and the surrounding area. The Bank strives to continually be recognized as a community leader by reinvesting financial resources back into the communities it serves and encouraging active employee involvement in community volunteer organizations.

The First National Bank Way, which is a blend of our Mission Statement and FIRST Values, serves as the foundation of our culture. It is a gift that has been passed down to us and is the legacy that we will protect and preserve. Nothing is more important to us – it is the cornerstone of our success.

Our culture is driven by integrity, service, and strong values; nothing has shaped it more than our FIRST Values.

Our FIRST Values are not just words; they are truly felt by our employees, customers, shareholders, and communities. They tell us who we are as a business and guide our behaviors and decisions as we move forward and build successful relationships.

Although banking has evolved over the years, our mission and values have not and will not change.

What will you do:

Accountabilities

Service Excellence

Respectful and courteous to internal and external customers.

• Provide consistent exceptional customer service through all delivery channels as measured by excellent ESI survey ratings.
• Provide excellent customer service on branch phone and customer support phones. Answer all customer questions or transfer call to expert when needed.

Accuracy

Follow guidelines, policies, and procedures of the bank to keep errors to a minimum.

• Perform functions of a Teller including completing deposit and withdrawal transactions, telephone transfers, balance inquiries, and other customer-related questions.
• Complete daily branch capture functions including but not limited to scanning, balancing, deposit corrections, and notifying customers.
• Process deposits from various sources including deposit bags, mail, ATM, and lockbox services.
• Balance all teller transactions daily.

Referrals

Build customer relationships to establish quality referrals to all areas of the Bank.

• Provide consistent exceptional customer service with all existing and potential customers in person or by phone by recognizing opportunities to refer, solving problems, answering questions, updating account information, or transferring calls when appropriate.
• Build customer relationships that are meaningful and sincere to establish quality referrals to all areas of the Bank.

Professional Development

Actively engage in professional development opportunities to enhance your skills and contribute to your overall growth.

• Collaborate with your supervisor to set clear learning objectives for the internship, aligning them with your career goals.
• Regularly review and discuss progress to ensure your experience is tailored to your development needs.

Qualifications

High school diploma required. Valid Driver's License required. Cash-handling, sales and service experience preferred.

Skills and Abilities

• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail. High degree of accuracy required.
• Ability to conduct relationships in a manner that ensures cooperation and positive results.
• Ability to adapt to the needs of the organization and teammates.

What’s in it for you?

With a paid internship at The First National Bank in Sioux Falls, you'll gain valuable insights from one of the community's oldest financial institutions. The internship program at First National Bank is designed to offer students hands-on experience across various areas in the banking industry.

Interns work on real projects, serve our customers, and help solve problems. Our goal is to provide interns with experiences that contribute to their professional growth. Enhance your resume, build meaningful connections in the industry, and enjoy a rewarding learning experience with the longest-operating community bank in the area.