Position Summary:
The Loan Document and Quality Supervisor is responsible for leading, training, and supporting the loan documentation and quality assurance team members. This role serves as a subject matter expert, resolving complex loan documentation issues and ensuring accuracy, consistency, and compliance with internal policies and regulatory requirements. The supervisor manages relevant software systems, including testing and implementing system enhancements. They work to improve efficiency by ensuring adherence to operational guidelines and by identifying opportunities to streamline processes. Responsibilities also include coordinating team coverage, supporting cross-departmental efforts to resolve complex customer service issues, building and enhancing procedures, monitoring exception reports for the lending team, and leading special projects as needed.
In addition, our FIRST Values apply to all teammates without exception.
FIRST Values
- Family We support, trust, and respect each other, our customers, and our shareholders.
- Independence & Innovation We embrace change as vital to our success.
- Relationships We build relationships that are based on strong character, mutual loyalty, trust, and respect.
- Stewardship We take care of ourselves so we can take care of others.
- Teamwork We help each other grow and succeed.
Who we are:
The First National Bank in Sioux Falls began its long-term commitment to the Sioux Falls area in 1885. The oldest bank in Sioux Falls owes its longevity to a combination of service, stability, innovation, and family involvement. Over the past 140 years, The First National Bank in Sioux Falls has worked diligently to promote the growth and vitality of our city and the surrounding area. The Bank strives to continually be recognized as a community leader by reinvesting financial resources back into the communities it serves and encouraging active employee involvement in community volunteer organizations.
The First National Bank Way, which is a blend of our Mission Statement and FIRST Values, serves as the foundation of our culture. It is a gift that has been passed down to us and is the legacy that we will protect and preserve. Nothing is more important to us it is the cornerstone of our success.
Our culture is driven by integrity, service, and strong values; nothing has shaped it more than our FIRST Values.
Our FIRST Values are not just words; they are truly felt by our employees, customers, shareholders, and communities. They tell us who we are as a business and guide our behaviors and decisions as we move forward and build successful relationships.
Although banking has evolved over the years, our mission and values have not and will not change.
What will you do:
Accountabilities
Leadership Management Accountability (LMA)
Lead with clear direction, providing the necessary tools to delegate and elevate for growth and development of teammates.
- Responsible for leading, managing and holding their direct reports accountable. Lead and inspire their team to strive for the best outcomes. Utilize empathy and active listening skills.
- Represent their team and communicates clearly with their team and superiors.
- Take ownership of the development of their direct reports and makes sure that team-members are challenged and engaged. Ensure that performance issues are addressed in an effective and meaningful manner.
- Responsible for the specific team performance in order to achieve the operational goals of timeliness, quality, and customer service.
- Responsible for the daily operational workflow, to include communication with external and internal customers, provider, and client issues, and identify workflow concerns for specific cases and teammates.
- Attend collegial meetings, read relevant literature, and generally keep informed of current regulations, best practices, and trends.
Loan Documentation Oversight
Oversee and direct loan documentation process and reviewing that insurance documentation is accurate and in compliance with laws, regulations, policies, and procedures.
- Direct the overall management of the loan documentation for all activities on consumer, commercial and Ag loans. Ensure terms of documents are in accordance with committee approved request and following bank policy, lending practices and regulatory statutes.
- Demonstrate expertise in the loan documentation platform including a thorough understanding of the types of loans and client dependencies on documents provided by the platform. Identify current technical gaps and process enhancements required to enable integration of additional loan types and to maximize automation.
- Handle all compliance issues, violations of law or regulations in accordance with the steps defined in bank policies. Handle communication with internal counsel related to document preparation and other due diligence.
- Resolve discrepancies identified during the process in collaboration with lending personnel.
- Establish loan Documentation month end reports and metrics for tracking operational efficiency and improvement.
Business Loan Review and Reporting Oversight
Oversee the review of loan files and documentation for accuracy and acceptance based on established Loan policy. Analyze and interpret guidelines and apply understanding to reviewing documents and credit information.
- Finalize exception report based on the comprehensive review of commercial and Ag Loans.
- Propose policy changes based on findings.
- Identify and communicate exceptions for business loans.
- Resolve discrepancies identified during the process in collaboration with lending personnel.
- Establish loan Documentation month end reports and metrics for tracking operational efficiency and improvement.
Loan Related Systems Management
Provide supervision of loan documentation and quality platforms, and responsible for gathering metrics and managing goals.
- Serve as LaserPro and AccuAccount administrator and expert.
- Oversee the creation of the audit file for annual external exams.
- Review new vendor release notes that will impact our Loan documentation and imaging platforms. Lead the review release notes, develop scripts, and test implementation of system change recommendations for LaserPro and AccuAccount. Determine operational impact of all regulatory changes and new loan features and utilize test database as needed to ensure smooth integration for Bank and customers.
- Contribute to the development of strategic goals and objectives and overall management of the Loan Operations servicing team. Ensure staff is cross trained on all essential duties and deadlines to accommodate shifts in loan volume.
- Gather data and establish metrics for tracking operational efficiency and improvement opportunity. Identify and escalate potential problem areas and implement corrective measures in response to findings.
- Participate in Disaster Recovery meetings as it relates to the Loan Servicing team and educate team or create test scenarios to help prepare direct reports for unexpected events.
Qualifications
Secondary education in business or a related field preferred. Five years or more of relevant work experience, or a combination of education and experience that enables the incumbent to meet the accountabilities and required competencies of the position. Experience with compliance and/or loan documentation within a regulated financial institution is preferred. Prior leadership or supervisory experience is preferred.
Skills and Abilities
Whats in it for you?
- Health Insurance
- Dental & Vision Insurance
- Profit Sharing
- Paid Vacation & Holidays
- Company paid Short- and Long-Term Disability
- Tuition Reimbursement Program
- Teammate Banking Perks
- Community Volunteer Time
- And More!
