Position Summary:

As a Teller Supervisor, you will be responsible for leading and supervising the teller team within the branch. You will coach, mentor, and support your team in delivering exceptional customer service while identifying opportunities to deepen customer relationships. Stay informed of all bank products and services to help maximize relationships with both new and existing customers. You will counsel customers and prospects, promoting bank offerings to meet their financial needs. Depending on the branch's needs, you may also manage a customer portfolio and process consumer loans.

In addition, our FIRST Values apply to all teammates without exception.

FIRST Values

• Family – We support, trust, and respect each other, our customers, and our shareholders.
• Independence & Innovation – We embrace change as vital to our success.
• Relationships – We build relationships that are based on strong character, mutual loyalty, trust, and respect.
• Stewardship – We take care of ourselves so we can take care of others.
• Teamwork – We help each other grow and succeed.

Who we are:

The First National Bank in Sioux Falls began its long-term commitment to the Sioux Falls area in 1885. The oldest bank in Sioux Falls owes its longevity to a combination of service, stability, innovation, and family involvement. Over the past 140 years, The First National Bank in Sioux Falls has worked diligently to promote the growth and vitality of our city and the surrounding area. The Bank strives to continually be recognized as a community leader by reinvesting financial resources back into the communities it serves and encouraging active employee involvement in community volunteer organizations.

The First National Bank Way, which is a blend of our Mission Statement and FIRST Values, serves as the foundation of our culture. It is a gift that has been passed down to us and is the legacy that we will protect and preserve. Nothing is more important to us – it is the cornerstone of our success.

Our culture is driven by integrity, service, and strong values; nothing has shaped it more than our FIRST Values.

Our FIRST Values are not just words; they are truly felt by our employees, customers, shareholders, and communities. They tell us who we are as a business and guide our behaviors and decisions as we move forward and build successful relationships.

Although banking has evolved over the years, our mission and values have not and will not change.

What will you do:

Accountabilities

Leadership Management Accountability

Lead with clear direction, providing the necessary tools to delegate and elevate for growth and development of teammates.

• Responsible for leading, managing and holding their direct reports accountable.
• Lead and inspire their team to strive for the best outcomes.
• Take ownership of the development of their direct reports and makes sure that team-members are challenged and engaged.
• Ensure that direct reports are trained and delivering value to our customers and to the bank.
• Address performance issues in an effective and meaningful manner.
• Hold regular 1:1's, quarterly conversations, and Team meetings.

Sales & Service

Execute the Sales and Service program of the department when working with customers.

• Fully understand the products and services that are applicable to their role and recommends those products to our customers when appropriate.
• Cross-sell and make referrals when they see the opportunity to better serve our customers.
• Responsible for the growth of their assigned portfolio and that of their direct reports (if applicable).
• Represent the bank in a positive manner in their community and encourages prospects to become customers.
• Strive to meet goals that have been set for them and for their overall team.
• Monitor transactions and oversee client bank accounts, including opening and closing accounts.
• Present and sell banking services and products to existing and prospective clients.
• Refer clients to in-house financial experts and/or relevant bank departments, such as Wealth Management, Commercial Banking or Ag Banking.
• Process applications for loans, credit cards, new accounts, and safe deposit boxes.
• Verify bank account details upon client request.
• Resolve client queries and complaints.
• Know how their role fits in to the strategic plan of the bank and their department.
• Understand that their role includes delivering world class customer service by exceeding customer's expectations and building brand loyalty.
• Based on location, there may additional responsibilities assigned.

Branch Logistics

Ensure that the retail branch runs properly and efficiently. This includes but is not limited to scheduling of teammates; facilities are clean, welcoming and appropriate; team has necessary materials and supplies to do their work well; security of cash and sensitive items are maintained properly and that all audit and compliance standards are being met.

• Recruit and determine eligibility by interviewing qualified candidates to hire for open positions.
• Approve PTO and create schedules for staff to ensure branch operations meet customer expectations.
• Train, coach, and supervise branch teammates.
• Ensure that surprise audits are done on cash drawers.
• Manage all audit and compliance standards are met.
• Other duties as assigned.

Quality

Follow guidelines, policies and procedures of the bank to keep errors to a minimum.

• Errors are identified quickly and remedied efficiently when they occur.
• Use solid judgement when making decisions and keeps the bank's policies, procedures and reputation in mind.
• Exceptions are well thought out and documented with proper approval.
• Ensure quality control of teller transactions for your team. Investigate and remedy errors.
• Prepare documentation to open accounts and change accounts, including obtaining signatures.
• Collect accurate information from clients.
• Stay current with changes to Bank policies and procedures.
• Process internal paperwork through checkoff team that has minimal errors and any errors that are identified are corrected in a timely manner.
• Perform administrative duties, such as data entry as needed

Qualifications

Secondary education in business or related field preferred. Five or more years of relevant work experience or a combination of education/experience that would enable incumbent to meet accountabilities and required competencies of the position.

Skills and Abilities

• Ability to work as a facilitator, coach and/or mentor to others.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail. High degree of accuracy required.
• Ability to conduct relationships in a manner that ensures cooperation and positive results.
• Demonstrate self-starter qualities and effectively manage and prioritize multiple tasks to meet deadlines.
• Ability to adapt to the needs of the organization and teammates.

What’s in it for you?

• Health Insurance
• Dental & Vision Insurance
• Profit Sharing
• Paid Vacation & Holidays
• Company paid Short- and Long-Term Disability
• Tuition Reimbursement Program
• Teammate Banking Perks
• Community Volunteer Time
• And More!