Position Summary:

As a Loan Servicing Specialist, you will be responsible for filing, releasing, and maintaining loan collateral, processing homeowners’ insurance, and managing loan filing fees. You will research and resolve issues related to loan collateral management for boarding and funding Commercial, Agricultural, Consumer, and Mortgage loans in Fiserv, ensuring compliance with approved terms and conditions. In this position, you will board and fund loans, assist with loan payments, advances, reversals, and funding disbursements. You will provide solutions to straightforward issues related to loan servicing and perform daily duties aligned with individual and department goals.

In addition, our FIRST Values apply to all teammates without exception.

FIRST Values

• Family – We support, trust, and respect each other, our customers, and our shareholders.
• Independence & Innovation – We embrace change as vital to our success.
• Relationships – We build relationships that are based on strong character, mutual loyalty, trust, and respect.
• Stewardship – We take care of ourselves so we can take care of others.
• Teamwork – We help each other grow and succeed.

Who we are:

The First National Bank in Sioux Falls began its long-term commitment to the Sioux Falls area in 1885. The oldest bank in Sioux Falls owes its longevity to a combination of service, stability, innovation, and family involvement. Over the past 140 years, The First National Bank in Sioux Falls has worked diligently to promote the growth and vitality of our city and the surrounding area. The Bank strives to continually be recognized as a community leader by reinvesting financial resources back into the communities it serves and encouraging active employee involvement in community volunteer organizations.

The First National Bank Way, which is a blend of our Mission Statement and FIRST Values, serves as the foundation of our culture. It is a gift that has been passed down to us and is the legacy that we will protect and preserve. Nothing is more important to us – it is the cornerstone of our success.

Our culture is driven by integrity, service, and strong values; nothing has shaped it more than our FIRST Values.

Our FIRST Values are not just words; they are truly felt by our employees, customers, shareholders, and communities. They tell us who we are as a business and guide our behaviors and decisions as we move forward and build successful relationships.

Although banking has evolved over the years, our mission and values have not and will not change.

What will you do:

Accountabilities

Collateral Management

Track all collateral held within the bank’s portfolio to ensure the bank obtains and maintains adequate lien position.

• Follow established procedures to file UCC, title, and mortgage documents with the secretary of State and/or Register of Deeds via mail or online system (AccuAccount, Fiserv Premier and DDI).
• Follow established procedures to release of loan Collateral such as UCC, title and mortgage using external system (DDI, AccuAccount, and Fiserv Premier software).
• Arrange, administer, and maintain critical documents in vault.

Board and Fund Loans

Process, board, and fund loans in a timely and accurate manner.

• Onboard all consumer loans from origination system (LaserPro) to the core platform (Fiserv Premier) using the connector (ICC).
• Effectivly process loan payments, advances, and wires and additional monetary transactions.

Service Loans & Escrow Management

Perform daily maintenance into the core system, Fiserv Premier, research and resolve inquiries and issues relevant to loans.

• Address daily and weekly reports. Apply prompt and accurate adjustments to loans. Assist with processing payments, payoffs, paydowns, as well as advances, maintenance transactions and non-posted transactions.
• Process all payoffs demands, and paid note documentation.
• Answer all inbound basic to complex loan servicing calls routed to Loan servicing or escalade calls to the appropriate teammate for resolution.
• Perform balancing task for loan general ledgers.
• Process homeowners’ insurance payments via QuickBooks.

Partner with Others

Partner with others to ensure team goals are met.

• Participate in cross-functional training to support all areas within the Loan Servicing team.
• Champion change management initiatives and serve as a role model for change in the organization.

Qualifications

Secondary education in business or related field preferred. One or more years of relevant work experience or a combination of education/experience that would enable incumbent to meet accountabilities and required competencies of the position. Experience in banking preferred.

Skills and Abilities

• Goal-oriented and self-motivated. excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Demonstrate creativity and problem-solving skills. Solution-oriented.
• Ability to conduct relationships in a manner that ensures cooperation and positive results.
• Working knowledge of Microsoft Office programs and the ability to learn job-related software.
• Ability to adapt to the needs of the organization and teammates.

What’s in it for you?

• Health Insurance
• Dental & Vision Insurance
• Profit Sharing
• Paid Vacation & Holidays
• Company paid short and long term disability
• Tuition Reimbursement Program
• Employee Banking Perks
• Community Volunteer time
• And More!