Position Summary:

As an Employee Experience Generalist, you will play a key role in delivering an exceptional teammate experience by leading, supporting, and helping to design the Bank’s benefit programs, profit sharing, payroll operations, and HRIS functions. You will contribute to continuous process improvement and program design that enhances efficiency, compliance, and teammate engagement across the Employee Experience (EE) department.

This position ensures the seamless administration of core teammate programs while maintaining accuracy, compliance, and operational excellence. You’ll collaborate with internal teams and external partners to optimize workflows, leverage system capabilities, and identify opportunities to elevate the teammate experience through data and innovation.

In addition, our FIRST Values apply to all teammates without exception.

FIRST Values

• Family – We support, trust, and respect each other, our customers, and our shareholders.
• Independence & Innovation – We embrace change as vital to our success.
• Relationships – We build relationships that are based on strong character, mutual loyalty, trust, and respect.
• Stewardship – We take care of ourselves so we can take care of others.
• Teamwork – We help each other grow and succeed.

Who we are:

The First National Bank in Sioux Falls began its long-term commitment to the Sioux Falls area in 1885. The oldest bank in Sioux Falls owes its longevity to a combination of service, stability, innovation, and family involvement. Over the past 140 years, The First National Bank in Sioux Falls has worked diligently to promote the growth and vitality of our city and the surrounding area. The Bank strives to continually be recognized as a community leader by reinvesting financial resources back into the communities it serves and encouraging active employee involvement in community volunteer organizations.

The First National Bank Way, which is a blend of our Mission Statement and FIRST Values, serves as the foundation of our culture. It is a gift that has been passed down to us and is the legacy that we will protect and preserve. Nothing is more important to us – it is the cornerstone of our success.

Our culture is driven by integrity, service, and strong values; nothing has shaped it more than our FIRST Values.

Our FIRST Values are not just words; they are truly felt by our employees, customers, shareholders, and communities. They tell us who we are as a business and guide our behaviors and decisions as we move forward and build successful relationships.

Although banking has evolved over the years, our mission and values have not and will not change.

What will you do:

Key Responsibilities

Benefits Administration & Program Design

• Administer all teammate benefit programs, including health, dental, vision, life, disability, EAP, HSA, and FSA.
• Lead and support the design, evaluation, and implementation of benefit enhancements that align with teammate needs and the Bank’s strategic goals.
• Lead annual open enrollment, life event changes, and new teammate benefit onboarding.
• Serve as the primary point of contact for teammate benefit inquiries, ensuring timely resolution and exceptional service.
• Manage compliance with ACA, ERISA, HIPAA, COBRA, FMLA, and other benefit-related regulations.
• Process and administer leave of absence, FMLA, disability, and ADA accommodations.
• Process monthly benefit billings, reconcile insurance payments, and partner with vendors for accuracy and efficiency.
• Maintain accurate benefit data within HRIS and prepare reports to identify trends and opportunities for improvement.

Profit Sharing & Retirement Plan Administration

• Administer profit sharing and 401(k) plans, ensuring accurate teammate participation and contribution processing.
• Partner with third-party administrators and auditors to ensure plan compliance and timely reporting.
• Support teammates with plan education, enrollment, and account questions.

Payroll Support & Compliance

• Support payroll processing, audits, and reconciliation in partnership with the Bank’s managed payroll provider.
• Collaborate with internal teams and the managed payroll provider (e.g., Mosaic) to design, improve, and troubleshoot payroll processes, ensuring efficiency, accuracy, and compliance.
• Administer tuition/training reimbursement policies.

HRIS Management

• Serve as a primary contact for HRIS technical support, troubleshooting, and system updates.
• Partner closely with the Bank’s HRIS consultant to ensure optimal system configuration, data accuracy, and alignment with evolving business needs.
• Prepare and maintain HR dashboards, reports, and data analyses to inform leadership decisions.

Cross-Functional Collaboration & Departmental Support

In addition to core responsibilities, this role will:

• Provide flexible support across various EE functions, including recruitment, compensation, benefits, compliance, and teammate engagement.
• Collaborate with team members across the EE department to ensure seamless execution of initiatives and consistent teammate support.
• Contribute to cross-functional projects and process improvements that enhance operational efficiency and teammate experience.
• Serve as a resource for teammates and leaders across departments, offering guidance and support on EE-related matters as needed.
• Assist in the development and delivery of training, communications, and change management efforts that span multiple EE disciplines.

Qualifications

Secondary education in Human Resources, Business Administration, or related field preferred. Two or more years of relevant work experience in Human Resources, or a combination of education/experience that would enable incumbent to meet accountabilities and required competencies of the position.

Skills and Abilities

• Capable of working independently with guidance but minimal oversight. Driven by goals and self-motivated.
• Strong understanding of benefits administration, payroll processes, and HR compliance including ADA, FMLA, and related employment regulations.
• Demonstrate creativity, problem-solving, and solution-oriented skills.
• Excellent verbal and written communication skills.
• Excellent interpersonal and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to adapt to the needs of the organization and teammates.

What’s in it for you?

• Health Insurance
• Dental & Vision Insurance
• Profit Sharing
• Paid Vacation & Holidays
• Company paid Short- and Long-Term Disability
• Tuition Reimbursement Program
• Teammate Banking Perks
• Community Volunteer Time
• And More!