Position Summary:

As an Employee Experience Generalist, you will play a pivotal role in shaping a positive and productive workplace culture by leading workforce planning and employee relations efforts, while supporting key functions across the Employee Experience (EE) department. This role requires proactive ownership of core Human Resources (HR) responsibilities, with a primary focus on workforce planning and employee relations, ensuring compliance, operational excellence, and alignment with the Bank’s strategic goals.

You will lead initiatives that strengthen and support the talent strategy, support organizational design, and promote best practices across the teammate lifecycle. This includes analyzing workforce trends, leading employee relations matters, and providing actionable insights to leadership through data and reporting.

In addition, our FIRST Values apply to all teammates without exception.

FIRST Values

• Family – We support, trust, and respect each other, our customers, and our shareholders.
• Independence & Innovation – We embrace change as vital to our success.
• Relationships – We build relationships that are based on strong character, mutual loyalty, trust, and respect.
• Stewardship – We take care of ourselves so we can take care of others.
• Teamwork – We help each other grow and succeed.

Who we are:

The First National Bank in Sioux Falls began its long-term commitment to the Sioux Falls area in 1885. The oldest bank in Sioux Falls owes its longevity to a combination of service, stability, innovation, and family involvement. Over the past 140 years, The First National Bank in Sioux Falls has worked diligently to promote the growth and vitality of our city and the surrounding area. The Bank strives to continually be recognized as a community leader by reinvesting financial resources back into the communities it serves and encouraging active employee involvement in community volunteer organizations.

The First National Bank Way, which is a blend of our Mission Statement and FIRST Values, serves as the foundation of our culture. It is a gift that has been passed down to us and is the legacy that we will protect and preserve. Nothing is more important to us – it is the cornerstone of our success.

Our culture is driven by integrity, service, and strong values; nothing has shaped it more than our FIRST Values.

Our FIRST Values are not just words; they are truly felt by our employees, customers, shareholders, and communities. They tell us who we are as a business and guide our behaviors and decisions as we move forward and build successful relationships.

Although banking has evolved over the years, our mission and values have not and will not change.

What will you do:

Key Responsibilities

Workforce Planning & Talent Strategy

• Lead workforce and talent planning initiatives in alignment with business objectives.
• Oversee job descriptions, promotions, transfers, and partner on succession planning.
• Analyze attrition, retention, and workforce trends to inform strategic decisions.
• Collaborate on organizational design and talent realignment.
• Develop and implement programs to support future talent needs.
• Partner with leadership to forecast staffing needs and proactively address gaps.
• Prepare regular HR dashboards and workforce reports for leadership.

Teammate Lifecycle & Experience

• Analyze onboarding, transfer, and exit analysis and communicate findings and identify trends and opportunities.
• Coordinate offboarding and exit interviews; document insights to inform retention strategies.
• Support recruitment, onboarding, and benefit administration processes.
• Assist with compensation benchmarking, salary structure maintenance, and merit award coordination.

Employee Relations & Compliance

• Lead employee relations matters including coaching, conflict resolution, and performance concerns.
• Conduct fact-finding and documentation of teammate concerns.
• Support investigations and corrective action processes.
• Partner with legal counsel on complex employee relations matters.
• Ensure compliance with federal, state, and local employment laws.
• Review and revise policies and procedures aligned with emerging HR best practices.

Cross-Functional Collaboration & Departmental Support

In addition to core responsibilities, this role will:

• Provide flexible support across various EE functions, including recruitment, compensation, benefits, compliance, and teammate engagement.
• Collaborate with team members across the EE department to ensure seamless execution of initiatives and consistent teammate support.
• Contribute to cross-functional projects and process improvements that enhance operational efficiency and teammate experience.
• Serve as a resource for teammates and leaders across departments, offering guidance and support on EE-related matters as needed.
• Assist in the development and delivery of training, communications, and change management efforts that span multiple EE disciplines.

Qualifications

Secondary education in Human Resources, Business Administration, or related field preferred. Two or more years of relevant work experience in Human Resources, or a combination of education/experience that would enable incumbent to meet accountabilities and required competencies of the position.

Skills and Abilities

• Capable of working independently with guidance but minimal oversight. Driven by goals and self-motivated.
• Strong understanding of employment laws and regulations.
• Demonstrate creativity, problem-solving, and solution-oriented skills.
• Excellent verbal and written communication skills.
• Excellent interpersonal and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to adapt to the needs of the organization and teammates.

What’s in it for you?

• Health Insurance
• Dental & Vision Insurance
• Profit Sharing
• Paid Vacation & Holidays
• Company paid Short- and Long-Term Disability
• Tuition Reimbursement Program
• Teammate Banking Perks
• Community Volunteer Time
• And More!